Our goal is to provide services that benefit all customers. We hope you are satisfied with every purchase. In some cases, you may need to return some items. Please read the return policy below and we will try our best to help you.

Returnable items

Items that can be returned/refunded or replaced during the warranty period meet the following criteria:

1. Defective items are damaged/damaged or dirty upon arrival.

2. The size/color of the received item is incorrect.

*Return without reason within 7 days

If you are not satisfied with your purchase and the product is still in a new state, we can arrange a refund. You will be responsible for paying the return freight. Please submit the "return or exchange" form within 7 days after receiving the order.

Note: Items that can be returned/refunded within 7 days after receipt must meet the following criteria:

1. The article is in the original package with label.

2. The article is in a new state: no perfume, no cleaning, no wear, no use, no modification.

Return condition:

For items without quality problems, please understand that we will not be responsible for return freight. All return requests must be authorized by our customer service team before shipping to our return address.

Non returnable items

We cannot accept returns under the following circumstances:

1. Items beyond the warranty period.

2. Clean, wear, use, remove labels or misuse items.

3. The following categories of goods cannot be returned due to customer reasons:

Before making a return request

For any reason, if you want to cancel the order while the order is in the process of shipment, you need to wait until you receive the package in hand before making a return request. Because cross-border transportation involves complex procedures, domestic and international customs clearance, as well as local and international shipping companies and agents.

If you refuse to pick up the package from the postman or do not pick up the package from the local pickup shop, our customer service will not be able to judge the status of the package, so we cannot process your return request.

If the package is returned to our warehouse due to the customer's personal reasons (please see the details below), we will contact you to re pay the postage for re delivery (via PayPal) and arrange for re delivery. However, please understand that there will be no refund in this case. Details of customer's personal reasons:

*Wrong address/no consignee

*The contact information is invalid/the delivery phone and email are not answered

*The customer refused to accept the package/paid taxes/completed customs clearance

*Package not received before deadline

Return address and refund

Return address: You need to send the returned products to our warehouse in Hong Kong, China. Please be sure to submit the "return or exchange" ticket to the customer service department to obtain the return address. Please do not return your package to any address indicated on the transport label of the package received. If the package is returned to the wrong address, we will not assume any responsibility.

Refund: The refund will be issued to your bigdroweb Com credit account. You can use Credits to pay for a new order or withdraw it to the original account/card you paid earlier. The original freight and insurance premium are not refundable.

Note:

If you want to return the goods, please click "Order Received" to confirm that you have received the package. Then submit a "return" ticket with supporting evidence (photos or videos). We do not provide return label service. Please contact our customer service for guidance. After you submit your ticket, our customer service will approve your return request according to our policy, warranty, product status and the certificate you provide.

For those without bigdroweb We will not assume any responsibility for any after-sales problems that are improperly handled with the prior approval of www. com. We also require to provide reasons for each claim, such as photos, video proof, etc.

Trackable package query period

Please note that all shipping lines only accept inquiries submitted during the inquiry period. If you want to check the package that has not been received, please contact customer service within the specified time. Thank You for Your Cooperation:

*Expedited express: 30 days from the date of shipment

*Urgent post/priority line/economic airline: 60 days from the date of shipment

*Postal Service - Tracking: 90 days from the date of shipment

Package Delivery Follow up and Review Invitation

We will send you a delivery follow-up email after a specific delivery date and invite you to share your shopping experience.

*I hope you like our service. You are welcome to confirm the delivery and write a comment to win the shopping reward. (If you do not update, our system will automatically confirm the delivery.)

In the process of payment, if the information is not filled in for confirmation or the information is filled in but the payment is not clicked, the payment is canceled, and no fee is incurred in this process. This is usually called "unpaid"

*If you have not received the package, please contact customer service for help.

If you need help, please contact us.